Misscha Chidley

Virtual Administrative & Technical Support | Data Management & Workflow Optimization | Problem-Solving Specialist

Summary

Detail-oriented and tech-savvy professional with strong written and verbal communication skills in English, and experience assisting Spanish-speaking clients. Skilled in administrative support, data entry, workflow optimization, scheduling, research, and technical troubleshooting. Adept at handling large volumes of information efficiently and maintaining accuracy in fast-paced, remote environments. Highly organized, analytical, and able to work independently or collaboratively. Proficient in Microsoft Office, Google Workspace, CRM systems, and digital collaboration tools. Fast and accurate typist with a commitment to meeting deadlines. Seeking remote opportunities in administrative assistance, customer support, data management, or other virtual support roles.

Skills

• Fluent in English and Spanish (experience assisting Spanish-speaking clients)
• Administrative support, scheduling, and calendar management
• Strong organizational, data entry, and record-keeping abilities
• High attention to detail and accuracy
• Ability to work independently in remote environments
• Proficient in Microsoft Office and Google Workspace
• Fast and precise typing (55+ WPM) with excellent accuracy
• Basic troubleshooting and technical support skills
• Adaptable and quick to learn new software or processes

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Google Workspace (Docs, Sheets, Drive)
• CRM Software (experience with data entry, customer records, case notes)
• Basic troubleshooting and IT support knowledge
• Typing speed: 55+ WPM (290+ CPM) with high accuracy

Certifications

• Microsoft Word 2007 Specialist — Microsoft, Aug 2011
• Typing Skill Certificate — Typing Institute of America (TypingWeb), Feb 2012; 51 WPM at 96% accuracy, Professional Skill Level

Projects

• Professional Website: Designed and maintained personal website showcasing technical and administrative skills.
• Sewing Classes Flyer & Website: Created promotional materials including a flyer/postcard and a small website to advertise client classes.

Achivements

• Managed an average of 100+ inbound calls per day in a customer service role while maintaining accuracy and professionalism.
• Earned multiple customer accolades and top secret shopper score for quality service.

Experience

Career Break — Caregiving & Independent Learning

Puerto Rico (Remote)

Aug 2018 – Present

• Provided full-time caregiving for a family member, managing schedules, appointments, and household operations.
• Developed advanced organizational, time-management, and problem-solving skills.
• Pursued self-directed professional development in administrative tools, CRM platforms, and workflow optimization.
• Maintained proficiency in Microsoft Office Suite, Google Workspace, and remote collaboration software.
• Strengthened bilingual communication skills (English/Spanish).
• Completed independent digital projects, applying skills in document management, scheduling, and process efficiency.

Customer Service Representative

YourInsuranceSpot.com — Orlando, FL (On-site)

Jun 2018 – Jul 2018

• Handled inbound customer service inquiries, processing premium payments, policy updates, and account changes accurately.
• Sent notifications via SMS, phone calls, and official policy documents for pending, cancelled, or expiring policies.
• Prepared and processed policy endorsements (adding/removing vehicles, updating driver and lienholder details).
• Documented all customer interactions in CRM systems, ensuring compliance and data accuracy.
• Provided proactive guidance to clients, resolving issues efficiently and maintaining high satisfaction.

Technical Support Representative (Contract for Ellucian)

SkyBridge Resources — Maitland, FL (On-site)

Jul 2016 – Aug 2016

• Supported online education platforms, troubleshooting access and technical issues for students and staff.
• Utilized company knowledge base and software tools to research solutions and document cases.
• Delivered clear, step-by-step instructions for technical issues, escalating complex cases as required.
• Assisted English- and Spanish-speaking users, ensuring inclusive support.
• Monitored ticket queues to meet service-level agreements.

Inbound Customer Service Representative (Tier 3 Operator)

AnswerNet — Orlando, FL (On-site)

Sep 2014 – Jul 2015

• Managed high-volume inbound calls, including reservations, scheduling, and service requests.
• Maintained accurate digital records of all customer interactions.
• Resolved escalations by coordinating with internal teams and following up with customers.
• Assisted in training new hires on call handling and CRM systems.
• Contributed to process improvements and quality assurance efforts.

Technical Support Representative

Teleperformance — Boca Raton, FL (On-site)

Feb 2013 – Jul 2013

• Troubleshot software, hardware, and connectivity issues across diverse systems.
• Logged detailed support tickets and maintained thorough case notes.
• Provided bilingual technical support in English and Spanish.
• Guided users through solutions, reducing repeat service requests.
• Collaborated with team members to refine processes and support documentation.

Administrative Assistant (Internship)

Carlota Alfaro College — Santurce/San Juan, PR (On-site)

Jul 2011 – Aug 2011

• Organized and maintained both digital and physical filing systems.
• Performed data entry, document preparation, and formatting tasks.
• Assisted with scheduling and appointment coordination for faculty and staff.
• Supported office communications with students and external partners.

Concessions Cashier

Wallace Theater — Washington, PA (On-site)

Apr 2008 – Jul 2008

• Delivered customer service in a fast-paced concession environment.
• Handled cash and card transactions with accuracy.
• Assisted in inventory management and restocking operations.

Care Specialist

The Caring Mission, Inc. — Washington, PA (Hybrid)

Oct 2007 – Dec 2007

• Assisted clients with personal care and daily living activities.
• Maintained accurate records of care routines.
• Coordinated with families and supervisors to align on care plans.
• Demonstrated empathy, adaptability, and reliability in supporting clients.

Education

High School Diploma, General Studies — Commonwealth of Puerto Rico Department of Education, Oct 2007

• Completed the General Educational Development (GED) exam.
• Recognized for strong performance in Language Arts and Mathematics.

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Contact me if there is an opportunity or work I'd be suitable for.