Misscha Chidley

SUMMARY

Detail-oriented and tech-savvy professional with strong written and verbal communication skills in English, along with past experience assisting Spanish-speaking clients. Experienced in administrative support, data management, and problem-solving, with a keen ability to handle large volumes of information efficiently. Highly organized and analytical, capable of working independently in remote environments while maintaining accuracy. Proficient in a variety of software tools and a fast, accurate typist. Seeking a remote role in administrative assistance, data entry, transcription, or content moderation.

SKILLS

• Proficient in English; conversational Spanish (previous experience assisting Spanish-speaking customers)
• Exceptional written communication and documentation skills
• Strong organizational and data management abilities
• High attention to detail and accuracy
• Ability to work independently with minimal supervision
• Proficient in office software (Microsoft Office, Google Suite)
• Fast and precise typing (55+ WPM with high accuracy)
• Basic troubleshooting and technical support skills
• Experience with online community moderation and content management

EXPERIENCE

Administrative Assistant Intern
Carlota Alfaro College - San Juan, PR

• Created and maintained digital and physical records for educational and administrative departments.
• Reorganized filing systems to enhance efficiency and accessibility.
• Assisted with general office tasks, data entry, and document organization.

Technical Support Representative
Teleperformance - Boca Raton, FL

• Provided troubleshooting support for software and hardware issues.
• Maintained detailed client records and case logs for follow-up actions.
• Assisted customers in both English and Spanish, ensuring clarity and accuracy.

Tier 3 Customer Service Representative
Answernet - Orlando, FL

• Handled inquiries and processed reservations with high accuracy.
• Maintained quality standards for order processing and documentation.
• Applied problem-solving skills to efficiently resolve customer issues.

Independent Projects & Additional Experience

• Created and maintained several game modifications, showcasing technical proficiency, attention to detail, and problem-solving abilities.
• Provided informal caregiving for a family member, demonstrating time management, responsibility, and adaptability.

EDUCATION & CERTIFICATIONS

• Self-directed learning in technology, office administration, and content management
• Additional training in online tools and remote work best practices (in progress)

TECHNICAL SKILLS

• Microsoft Office Suite (Word, Excel, Outlook)
• Google Workspace (Docs, Sheets, Drive)
• Basic troubleshooting and IT support knowledge
• Content moderation and data organization
• Typing speed: 55+ WPM (290+ CPM) with high accuracy

If you prefer viewing this in the Curriculum Vitae (CV) format, please see its page here.
Contact me if there is an opportunity or work I'd be suitable for.